Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Royal Reels NZ, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be seen as a way to earn money or solve financial problems. Always gamble with money you can afford to lose, and remember that the house always has a mathematical edge. Play for fun, not for profit.

Age Verification

Online gambling in New Zealand is only available to individuals who are 18 years of age or older. We are committed to preventing underage gambling and take age verification seriously. If you are under 18, please do not participate in any gambling activities on this site.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following checklist. If you recognise any of these signs in yourself or someone you know, seek help immediately:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to win back money
• Hiding gambling activity from family, friends, or partners
• Neglecting responsibilities (work, family, finances) due to gambling
• Borrowing money or going into debt to gamble
• Feeling anxious, irritable, or depressed when unable to gamble
• Unsuccessful attempts to reduce or control gambling
• Using gambling to escape problems or relieve stress
• Lying about the amount of time or money spent gambling
• Jeopardising relationships, education, or employment opportunities

If you identify with any of these signs, please reach out for support immediately.

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the maximum amount you can lose in a given period
• Spending Alerts: Receive notifications when you approach your set limits
• Reality Checks: Periodic reminders during gameplay to help you stay aware of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling
• Time-Out: Request a mandatory break from gambling for a set period

Contact our customer support team if you wish to implement any of these tools or need assistance.

Support Organisations & Resources for New Zealand

If you or someone you care about is struggling with problem gambling, help is available. The following organisations provide free, confidential support:

New Zealand

• Gambling Helpline (NZ): www.gamblinghelpline.co.nz | Free call: 0800 654 655 (24/7)
• Problem Gambling Foundation: www.pgf.nz

International Support Resources

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (US): www.ncpgambling.org

If You Need Help, Reach Out Today

Seeking help is a sign of strength, not weakness. If you believe you have a gambling problem or are concerned about someone else, please contact the Gambling Helpline (NZ) on 0800 654 655 or visit www.gamblinghelpline.co.nz. Support is free, confidential, and available 24 hours a day, 7 days a week.

Remember: You are not alone, and help is always available.